Customer Service at the Casino
Online Casino Customers Support
Customer support represents an important aspect of any company, and Online Casinos prove no exception. Should any questions or concerns come up during gambling (and inevitably they do!), it’s important to find Casinos with supportive staff standing by to help. Before joining an Online Casino, you should check the types of customer support options available.
- Before signing up with a Casino, consider the customer support offered to players.
- Online Casinos will usually offer customer support via phone and email as well as an FAQ and information database on the website.
- Casinos with better customer service will offer Live Chat support.
- Bonus Amount: $3,000 up to $10,000. The best daily bonuses on the internet.
- Games: An incredible number of slots, table games, and video pokers, including HTML5 games.
- Strong security protocols of 128-bit encryption
- Audited and guaranteed fair by TST
- Website: https://www.lasvegasusa.eu/casino/
- Established: 1999
- Software: Real Time Gaming (RTG)
- US and Canadians players supported
- Platforms Supported: Windows, Mac, iPhone, iPad, & Android.
- Type of Casino: Online & Instant or download.
- Free Slots Games: Yes
- Customer Support: 24/7 live chat support, as well as a toll-free phone number: +506-283-0061, and e-mail support
Write your review of Las-Vegas USA Casino
- Website: http://www.royalacecasino.eu
- Casino Type: download client, instant play, and mobile
- Software: Real Time Gaming (RTG)
- Owner: Emoney Processing Casinos LTD
- Established: 2009
- Casino Promotion: 100% Match Deposit Bonus up to $4,000, Daily and Weekly Bonuses
- Coupon Code: CASINO400
- Currencies: US$, Euros, Yen, Pounds, Bitcoin
- Mobile: both desktop and mobile compatibility
- VIP Program: 5 levels Available
- Support: World Class Support, 24/7 live chat & Toll-free phone number for USA and Canada
- Security: 128-bit SSL encryption
- Certified by: CDS (Central Disputes System)
- Languages: English
- License: Costa Rica
Write your review of Royal Ace Casino
- Bonus: 400% up to $10,000.
- Website: https://www.sunpalacecasino.eu/
- Software: Real Time Gaming (RTG)
- Deposit Methods: ClickandBuy, MasterCard, Money Order, Neteller, Visa Electron, instaDebit, Visa, MST Gift Card, Skrill, Bitcoin
- Withdrawal Methods: ACH, Cheque, Money Order, Neteller, Skrill
- Withdrawal Times: EWallets: 2-5 days, Credit / Debit Cards: 10-12 days, Bank Transfers: 7-12 days, Cheques: 21-28 days
- Pending Time: 3-7 days
- Withdrawal Limit: $5,000 per week
- Games: Incredible number of games of all types
- support: 24/7 through live chat, phone, or e-mail
- Support Response Time: 24 hours via email or Instant using Live Chat.
- Encryption: 128-bit SSL
- Audited and found fair by TST
- Languages: English.
- Progressive Jackpots: up to Million-Dollar.
- Restricted Countries: Bosnia, Costa Rica, Malaysia, Morocco, Netherlands, Russia.
Write a review of Sun Palace Casino
- Bonus: 320% Bonus + 45 Free Spins
- Casino Website: https://www.silveroakcasino.com/
- Casino Promotion: 320% Match Deposit Bonus up to $10,000 in 10 first deposits, up to $100 No Deposit Bonus, Weekly and Monthly Cashback, and much more.
- Casino Type: download client, instant play, mobile, and live dealers
- Software: Real Time Gaming (RTG)
- Live Casino: Available Live Dealers Casino
- Owner: Emoney Processing Casinos LTD
- Established: 2009
- Currencies: US$, Euros, Yen, Pounds, Bitcoin
- Mobile: both desktop and mobile compatibility
- VIP Program: 5 levels Available
- Support: World Class Support, 24/7 live chat & Toll-free phone number for USA and Canada
- Security: 128-bit SSL encryption
- Certified by: CDS (Central Disputes System)
- Languages: English
- License: Costa Rica
Write your review of Silver Oak Casino
- Bonus: First Deposit 350% Bonus + 25 Free Spins
- Website: https://www.planet7casino.com/
- Casino Type: download client, instant play, mobile, and live dealers
- Software: Real Time Gaming (RTG)
- Live Casino: Available Live Dealers Casino
- Owner: Emoney Processing Casinos LTD
- Established: 2008
- Casino Promotion: 200% Match Deposit Bonus up to $4,000, and much more.
- Currencies: US$, Euros, Yen, British Pounds, Bitcoin
- Mobile: both desktop and mobile compatibility
- VIP Program: Available
- Support: World Class Support, 24/7 live chat & Toll-free phone number for USA and Canada
- Security: 256-bit SSL encryption
- Certified by: CDS (Central Disputes System)
- Languages: English
- License: Costa Rica, Cyprus, the United Kingdom, and the Netherlands.
Write a review of Planet 7 Casino
- Bonus: Get 300% Match up to $3000 FREE Welcome Bonus
- Website: https://www.clubworldcasinos.com
- Software: Real Time Gaming (RTG)
- Mobile: Android, iPhone, iPad
- Casino Type: Download, Instant Play, Mobile
- Currency: US dollars
- Language: English
- License: Curacao
- Owner: Club World Casinos Group Casinos
- Established: 2005
- Audit: RTP Not publicly audited
- Currency: US dollars
Write a review of Club World Casino
- Bonus: Get 300% Match up to $3000 FREE Welcome Bonus
- Website: https://vegascasinoonline.eu/
- Established: 1999
- Software: Real Time Gaming (RTG)
- Currencies: US$
- US and Canadians players: supported
- Bonus Amount: up to $11,000 Match Bonus
- Platforms Supported: Windows, Mac, iPhone, iPad, & Android.
- Type of Casino: Download & Online Instant Play.
- Free Slots Games: Yes
- Owner: Main Street Vegas Group Casinos
- License: Costa Rica
- US Customer Support: (877) 691-5124
- Canada Customer Support: (888) 387-6717
- Email Address: [email protected]
- Live Chat: Yes
- Response Time: 24 hours via email or Instant using Live Chat.
- Languages: English.
- Progressive Jackpots: up to 1 Million-Dollar.
Write a review of Vegas Casino Online
Customer support
Customer support represents an important aspect of any company, and Online Casinos prove no exception. Should any questions or concerns come up during gambling (and inevitably they do!), it’s important to find Casinos with supportive staff standing by to help. Before joining an Online Casino, you should check the types of customer support options available.
So what should you look for when it comes to customer support at gambling sites? All Casinos will offer some basic contact information such as a snail mail address or e-mail address. In addition, many will provide e-mail addresses for specific departments within the company so you can get in touch directly with the appropriate staff member. Most of the major gambling sites contain a FAQ section and database of information. This way you can research information to answer your question before contacting the casino staff.
Ways to Contact the Casino Staff
An Online Casino that offers superb customer support will go above and beyond by offering the most convenient ways to contact their staff. These sites provide international toll-free telephone lines available around the clock in the player’s language. The better Online Casinos will also provide 24/7 customer support via Live Chat in multiple languages. Before signing up, test the casino’s Live Chat support to see how quickly a staff member responds. Some gambling sites go as far as to provide chat support via popular instant messenger platforms such as Skype, ICQ, Windows Live Messenger, etc. To find out how we rank gambling sites based on customer service, explore our Online Casino Reviews.
Human qualities / emotional bonds
Casino loyalty programs must reflect attributes presented by the casino itself. For example, if a casino is perceived by customers to be upscale and luxurious, the casino’s customer loyalty program must also be perceived by customers as being upscale and luxurious.
In addition, online casino companies must establish meaningful relationships and build on emotional connections with customers. This can be created by providing care, creativity, luxury, and relaxation with a warm, welcoming, and caring customer support.
Furthermore, by portraying these attributes in marketing efforts such as design of tournaments and special events, invitations and offers and thru tangible elements such as décor of slot club areas and slot club representatives.
For example, a casino host or slot club representative could call higher value players to invite them to a special event somewhere in the world or tournament instead of just sending out a mass mailing.
This creates a more personalized touch and may entice more players to attend the event and spend more. Moreover, casino customer support should be flexible. Casinos can empower customer support representatives to be able to respond and cater to customer needs without approval from a host or supervisor.
Allow customer support representatives to provide benefits and comps according to the players’ tier level and allow for the ability to transfer the relationship between different customer support representatives including hosts so customers can receive assistance as quickly as possible.
Kiosks can also be employed to automate routine transactions. Furthermore, periods of inactivity should be monitored and customer support representatives should call higher tier players to inquire about the inactivity, check if everything is ok with the player and invite the player to return to the online casino website to play by providing a special offer.
Again, this creates a personal touch that makes the player feel a stronger emotional bond with the casino. Additionally, casino customer loyalty programs should be more transparent. Players desire control and implementing a more transparent reward system will appeal to players. Online Casino companies should let players know how many points they have accrued and how many points each comp would cost them, that way players are able to allocate their points for the comps they desire.
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