Customer Service at the Casino

Customer Service at the Casino

Online Casino Customers Support

Customer support represents an important aspect of any company, and Online Casinos prove no exception. Should any questions or concerns come up during gambling (and inevitably they do!), it’s important to find Casinos with supportive staff standing by to help. Before joining an Online Casino, you should check the types of customer support options available.

    • Before signing up with a Casino, consider the customer support offered to players.
    • Online Casinos will usually offer customer support via phone and email as well as an FAQ and information database on the website.
    • Casinos with better customer service will offer Live Chat support.

BetBit247

Bonus Amount: $3,000 up to $10,000. The best daily bonuses on the internet.
Games: An incredible number of slots, table games, and video pokers, including HTML5 games.
Strong security protocols of 128-bit encryption
Audited and guaranteed fair by TST
Website: https://www.lasvegasusa.eu/casino/
Established: 1999
Software: Real Time Gaming (RTG)
US and Canadians players supported
Platforms Supported: Windows, Mac, iPhone, iPad, & Android.
Type of Casino: Online & Instant or download.
Free Slots games: Yes
Customer Support: 24/7 live chat support, as well as a toll-free phone number: +506-283-0061, and e-mail support
Write your review about Las-Vegas USA Casino

4.8/5

Bonus Amount: $3,000 up to $10,000. The best daily bonuses on the internet.
Games: An incredible number of slots, table games, and video pokers, including HTML5 games.
Strong security protocols of 128-bit encryption
Audited and guaranteed fair by TST
Website: https://www.lasvegasusa.eu/casino/
Established: 1999
Software: Real Time Gaming (RTG)
US and Canadians players supported
Platforms Supported: Windows, Mac, iPhone, iPad, & Android.
Type of Casino: Online & Instant or download.
Free Slots games: Yes
Customer Support: 24/7 live chat support, as well as a toll-free phone number: +506-283-0061, and e-mail support
Write your review about Las-Vegas USA Casino

4.8/5

Website: http://www.royalacecasino.eu
Casino Type: download client, instant play, and mobile
Software: Real Time Gaming (RTG)
Owner: Emoney Processing Casinos LTD
Established: 2009
Casino Promotion: 100% Match Deposit Bonus up to $4,000, Daily and Weekly Bonuses
Coupon Code: CASINO400
Currencies: US$, Euros, Yen, Pounds, Bitcoin
Mobile: both desktop and mobile compatibility
VIP Program: 5 levels Available
Support: World Class Support, 24/7 live chat & Toll-free phone number for USA and Canada
Security: 128-bit SSL encryption
Certified by: CDS (Central Disputes System)
Languages: English
License: Costa Rica

Write your review about Royal Ace Casino

4.7/5

Bonus: 400% up to $10,000.
Website
: https://www.sunpalacecasino.eu/
Software: Real Time Gaming (RTG)
Deposit Methods: ClickandBuy, MasterCard, Money Order, Neteller, Visa Electron, instaDebit, Visa, MST Gift Card, Skrill, Bitcoin
Withdrawal Methods: ACH, Cheque, Money Order, Neteller, Skrill
Withdrawal Times: EWallets: 2-5 days, Credit / Debit Cards: 10-12 days, Bank Transfers: 7-12 days, Cheques: 21-28 days
Pending Time: 3-7 days
Withdrawal Limit: $5,000 per week
Games: Incredible number of games of all types
support: 24/7 through live chat, phone, or e-mail
Support Response Time: 24 hours via email or Instant using Live Chat.
Encryption: 128-bit SSL
Audited and found fair by TST
Languages: English.
Progressive Jackpots: up to Million-Dollar.
Restricted Countries: Bosnia, Costa Rica, Malaysia, Morocco, Netherlands, Russia.

Write a review about Sun Palace Casino

4.5/5

Bonus: 320% Bonus + 45 Free Spins

Casino Website: https://www.silveroakcasino.com/
Casino Promotion
: 320% Match Deposit Bonus up to $10,000 in 10 first deposits, up to $100 No Deposit Bonus, Weekly and Monthly Cashback, and much more.
Casino Type: download client, instant play, mobile, and live dealers
Software: Real Time Gaming (RTG)
Live Casino: Available Live Dealers Casino
Owner: Emoney Processing Casinos LTD
Established: 2009
Currencies: US$, Euros, Yen, Pounds, Bitcoin
Mobile: both desktop and mobile compatibility
VIP Program: 5 levels Available
Support: World Class Support, 24/7 live chat & Toll-free phone number for USA and Canada
Security: 128-bit SSL encryption
Certified by: CDS (Central Disputes System)
Languages: English
License: Costa Rica

Write your review about Silver Oak Casino

4.7/5

Bonus: First Deposit 350% Bonus + 25 Free Spins

Website: https://www.planet7casino.com/
Casino Type: download client, instant play, mobile, and live dealers
Software: Real Time Gaming (RTG)
Live Casino: Available Live Dealers Casino
Owner: Emoney Processing Casinos LTD
Established: 2008
Casino Promotion: 200% Match Deposit Bonus up to $4,000, and much more.
Currencies: US$, Euros, Yen, British Pounds, Bitcoin
Mobile: both desktop and mobile compatibility
VIP Program: Available
Support: World Class Support, 24/7 live chat & Toll-free phone number for USA and Canada
Security: 256-bit SSL encryption
Certified by: CDS (Central Disputes System)
Languages: English
License: Costa Rica, Cyprus, the United Kingdom, and the Netherlands.

Write a review about Planet 7 Casino

4.8/5

Bonus: Get 300% Match up to $3000 FREE Welcome Bonus

Website: https://www.clubworldcasinos.com
Software: Real Time Gaming (RTG)
Mobile: Android, iPhone, iPad
Casino Type: Download, Instant Play, Mobile
Currency: US dollars
Language: English
License: Curacao
Owner: Club World Casinos Group Casinos
Established: 2005
Casino Type: Download, Instant Play, Mobile
Audit: RTP Not publicly audited
Currency: US dollars
Language: English
License: Curacao
Owner: Club World Casinos Group Casinos
Established: 2005

Write a review about Club World Casino

4.7/5

Bonus: Get 300% Match up to $3000 FREE Welcome Bonus

Website: https://vegascasinoonline.eu/
Established: 1999
Software: Real Time Gaming (RTG)
Currencies: US$
US and Canadians players: supported
Bonus Amount: up to $11,000 Match Bonus
Platforms Supported: Windows, Mac, iPhone, iPad, & Android.
Type of Casino: Download & Online Instant Play.
Free Slots games: Yes
Owner: Main Street Vegas Group Casinos
License: Costa Rica
US Customer Support: (877) 691-5124
Canada Customer Support: (888) 387-6717
Email Address: [email protected]
Live Chat: Yes
Response Time: 24 hours via email or Instant using Live Chat.
Languages: English.
Progressive Jackpots: up to 1 Million-Dollar.

Write a review about Vegas Casino Online

4.7/5

Customer support

Customer support represents an important aspect of any company, and Online Casinos prove no exception. Should any questions or concerns come up during gambling (and inevitably they do!), it’s important to find Casinos with supportive staff standing by to help. Before joining an Online Casino, you should check the types of customer support options available.

So what should you look for when it comes to customer support at gambling sites? All Casinos will offer some basic contact information such as a snail mail address or e-mail address. In addition, many will provide e-mail addresses for specific departments within the company so you can get in touch directly with the appropriate staff member. Most of the major gambling sites contain a FAQ section and database of information. This way you can research information to answer your question before contacting the casino staff.

Customer Service at the Casino

Ways to Contact the Casino Staff

An Online Casino that offers superb customer support will go above and beyond by offering the most convenient ways to contact their staff. These sites provide international toll-free telephone lines available around the clock in the player’s language. The better Online Casinos will also provide 24/7 customer support via Live Chat in multiple languages. Before signing up, test the casino’s Live Chat support to see how quickly a staff member responds. Some gambling sites go as far as to provide chat support via popular instant messenger platforms such as Skype, ICQ, Windows Live Messenger, etc. To find out how we rank gambling sites based on customer service, explore our Online Casino Reviews.

Human qualities / emotional bonds

Casino loyalty programs must reflect attributes presented by the casino itself. For example, if a casino is perceived by customers to be upscale and luxurious, the casino’s customer loyalty program must also be perceived by customers as being upscale and luxurious.

In addition, online casino companies must establish meaningful relationships and build on emotional connections with customers. This can be created by providing care, creativity, luxury, and relaxation with a warm, welcoming, and caring customer support.

Furthermore, by portraying these attributes in marketing efforts such as design of tournaments and special events, invitations and offers and thru tangible elements such as décor of slot club areas and slot club representatives.

For example, a casino host or slot club representative could call higher value players to invite them to a special event somewhere in the world or tournament instead of just sending out a mass mailing.

This creates a more personalized touch and may entice more players to attend the event and spend more. Moreover, casino customer support should be flexible. Casinos can empower customer support representatives to be able to respond and cater to customer needs without approval from a host or supervisor.

Allow customer support representatives to provide benefits and comps according to the players’ tier level and allow for the ability to transfer the relationship between different customer support representatives including hosts so customers can receive assistance as quickly as possible.

Kiosks can also be employed to automate routine transactions. Furthermore, periods of inactivity should be monitored and customer support representatives should call higher tier players to inquire about the inactivity, check if everything is ok with the player and invite the player to return to the online casino website to play by providing a special offer.

Again, this creates a personal touch that makes the player feel a stronger emotional bond with the casino. Additionally, casino customer loyalty programs should be more transparent. Players desire control and implementing a more transparent reward system will appeal to players. Online Casino companies should let players know how many points they have accrued and how many points each comp would cost them, that way players are able to allocate their points for the comps they desire.

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